The Bank Customer Service Survey

Customer service is a priority in today’s banking industry. The Bank Customer Service Survey evaluates a candidate’s ability to provide the skills you need in a retail job setting.

The Bank Customer Service Survey

About the test

1. Provides a valid evaluation of customer service, relevant to the job

2. Identifies applicants that are most and least likely to benefit from customer service training

3. Gives a personal audit of their strengths and weaknesses

4. Engages the new hires in training with personalized feedback

5. Provides suggestions that help them improve

The Bank Customer Service Survey has two parts. The first evaluates their strengths and weaknesses with customers. The second provides a detailed customer service training program that’s customized to meet his or her specific needs.